Visitor Information
While family support is important to the healing process of the patient, please keep in mind the patient's need for rest, quiet and privacy. To maintain a restful environment, we request the following:
  • If you are not feeling well or have a cold, fever, sore throat or other contagious illness, please don't expose patients and stay home.
  • No more than two visitors are allowed at a time.
  • Children under the age of 12 must be accompanied and supervised by an adult at all times.
  • Please respect all "no visitors” and "isolation” signs on a patient's door. These are ordered by the physician for the patient's benefit.
  • If requested to leave the room, please do so without hesitation.
  • If the door is closed, please knock before entering.
  • When visiting a patient in a semi-private room, respect the privacy of the other patient by speaking quietly and limiting the length of your visit.
  • Food should not be given to patients without permission.
  • Tobacco products, Alcoholic beverages and firearms are not permitted on hospital property, including all buildings, parking lots and grounds.
VISITING HOURS
Patient Room Visiting Hours: 6 a.m. – 9 p.m.
  • Only one visitor allowed overnight.

Intensive Care Unit Visiting Hours: 6 a.m. – 8 a.m. and 6 p.m. – 8 p.m.

  • Only two visitors will be allowed during visiting hours. Closest relatives will have priority over more distant relatives and friends.
  • Only one visitor allowed overnight.
  • Visitors must be 12 years of age or older unless special permission is granted by the charge nurse.
  • No visitors will be allowed in the ICU during an emergency.
  • Patients have the right to receive or deny visitation from anyone they choose. Every effort will be made to maximize visitation based on medical condition. Any limitations or restrictions will be explained by the patient's charge nurse.
  • Ministers will be allowed to visit during non-visiting hours except during emergencies or if it would not be to the patient's benefit to have visitors.
STAYING OVERNIGHT WITH PATIENTS
Occasionally relatives stay overnight with patients. Lounge-a-beds are available for each room. 
 
CYPRESS POINTE CAFE'
Located on the first floor of the hospital, Cypress Pointe Café offers a variety of meals and ‘a la carte selections for hospital visitors and staff. These include a hot line, sandwich and cold selections, salad bar, and snack and dessert selections. 
 
CYPRESS POINTE CAFE' HOURS
Weekdays:
Breakfast 7:00 a.m. – 9 a.m.
Lunch 11:00 p.m. – 1:00 p.m.
Dinner 5:30 p.m. – 6:30 p.m.

Weekends:

Breakfast 7:00 a.m. – 7:15am and 7:45 a.m. - 8:30 a.m.
Lunch 12:15 a.m. – 1:30 p.m.
Dinner 5:45 p.m. – 6:30 p.m.
PARKING
FREE, unlimited parking is available campus wide.
 
CELL PHONES
Cell phones are allowed within the hospital except in posted areas, such as the Intensive Care Unit, Telemetry Unit, and Imaging/X-ray Department. For the safety of our patients, please refrain from using your cell phone in these areas.
 
SMOKING
For the health of our patients, visitors and staff smoking is not permitted on this campus, including all buildings, parking lots and grounds. Thank you for helping us improve the environment.
 
 
FLOWERS AND MAIL
Flowers, plants, packages and U.S. Mail will be delivered directly to your room as soon as they arrive. After your discharge, mail will be forwarded to your home. Your mailing address during your stay is:
Your Name, Your Room Number
Cypress Pointe Surgical Hospital
42570 S. Airport Rd.
Hammond, La. 70403
 
SECURITY
We want your stay with us to be a pleasant experience, and we remain committed to your personal safety and security. For your protection, all hospital doors are locked at 7:30 p.m., except the main entrance and a security guard is onsite 24hrs per day; 7 days a week that includes video surveillance.

If you should need immediate security assistance, please dial "0" for the hospital operator.

Items of value such as jewelry, wallets, credit cards, cash, keys, medications and important papers should be kept secure by a friend or relative. If this is not possible, ask your nurse to make arrangements to secure them within the hospital. Items such as eye glasses, contact lenses, dentures, etc. should be kept close at hand and clearly labeled with your name.

For your continued safety, please notify your nurse to make sure all electrical devices such as radios, CD players, laptop computers, electric razors, hot rollers and hair dryers are checked and inspected by our staff before they are used. This will ensure they will not interfere with certain types of medical equipment.

FREE WIRELESS INTERNET SERVICE AVAILABLE!
Hardware Requirements:
  • You will need a Wi-Fi-compliant 802.11 b/g wireless Ethernet device installed in your laptop or a laptop with built-in Wi-Fi capability.
  • Search for the wireless network identifier WPUB (also known as SSID or Network Name), and click Connect.
  • Set your TCP client software to obtain addresses automatically.
  • Security Issues:
  • When using any network connection, including the wireless public network, do not enable file sharing or print sharing. If you do so, other people may gain access to your hard drive and files, or misuse your computer.
  • It is also highly recommended that your laptop have up-to-date antivirus software installed.

Limitations and Disclaimers:

  • Cypress Pointe Surgical Hospital public wireless network is NOT secure. Information sent from or to your laptop can be captured by anyone else with a wireless device and the appropriate software within 300 feet.
  • Cypress Pointe Surgical Hospital staff is not able to provide technical assistance, and no guarantee is provided that you will be able to make a wireless connection.
  • Cypress Pointe Surgical Hospital assumes no responsibility for the safety of equipment, laptop configurations, security or data files resulting from connection to the Lane public wireless network.

Prohibited Access:

  • Illegal or inappropriate use of the Internet is not permitted. If inappropriate images are displayed in the view of others, the offending party will be asked to turn off the laptop while in the hospital.

Patient Portal Link:  https://www.mymedicalencounters.com/ 

 


   

 

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