Patient Satisfaction Survey

Cypress Pointe Surgical Hospital
42570 S. Airport Rd, Hammond, LA 70403

In an effort to evaluate the care and services we provide to you, our customer, we would appreciate your evaluation of the experience you recently had at Cypress Pointe Surgical Hospital.  This information will assist us in making changes, if needed, to improve our care and services.



Date:

Admission Type:
Admitting Physician
Your Name (optional)
May we contact you.

Admission process
The receptionist was pleasant and courteous.
Select 1
Any concerns I had about my financial arrangements and insurance coverage were discussed with me.
Select 1
The registration process was performed efficiently.
Select 1
The Patient Bill of Rights and Responsibilities was reviewed with me.
Select 1

The Nursing Staff
The instructions I received before the day of my surgery were sufficient.
Select 1
The nurses introduced themselves to me.
Select 1
The nurses were concerned for my comfort, care and privacy.
Select 1
The nurses were skilled, efficient, and professional in the treatment they provided me. 
Select 1
The nurses adequately explained what I should expect during my stay. 
Select 1
My Pain, if I had any, was recognized and well controlled. 
Select 1

The Anesthesia Staff
The anesthetist/anesthesiologist answered my questions adequately before surgery.
Select 1

My Surgeon
My surgeon explained the details of my surgery.
Select 1
My surgeon was patient and caring.
Select 1
My surgeon spent enough time with me to answer my questions.
Select 1
My surgery results were explained in a sensitive manner by my physician. 
Select 1

The Physical Surroundings
The following areas were clean and comfortable:
Reception/Waiting Areas
Select 1
Pre-Op/Holding Room
Select 1
Inpatient Room (overnight patients)
Select 1
Recovery Room
Select 1
Bathrooms
Select 1
General appearance of the facility
Select
I felt safe and secure during my stay
Select 1

Discharge
The discharge instructions were explained to me and were easy to understand.
Select 1
I felt well enough to go home when I was discharged.
Select 2

Overall
Overall, I was satisfied with the services I received during my visit to Cypress Pointe Surgical Hospital.
Select
I would recommend this facility to my family and friends.
Select 1

Is there anyone on the staff who did a really nice job for you that you would like to recognize?
Response
We want to do everything we can to assure our patients receive the safest care possible. During your visit, did you see anything that you think we should do differently to improve safety or decrease the possibility of injury?
Response
What did we do during your visit that was most helpful?
Response
Is there anything we could do better?
Response
Are there any additional comments or suggestions you might have for us?
Response
Thank you for your help in making our facility to be the very best!
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